Frequently asked questions
Do you have any questions about our products and services?
Consult our FAQ section for clear, detailed answers to the most frequently asked questions.
General Questions
What are the benefits of TEEPTRAK solutions for my plant?
TEEPTRAK solutions enable your plant to achieve unrivalled levels of performance. Thanks to our advanced technology and accurate real-time data, we optimize every aspect of your production. Our solutions make it easy to quickly identify production losses, maximize yields, reduce unplanned downtime and ensure optimum management of your resources.
How do TEEPTRAK solutions help improve production quality?
Our solutions provide continuous monitoring of performance and anomalies. By enabling rapid identification of the causes of faults and facilitating the implementation of corrective actions, they contribute directly to improving your OEE by improving its 3 components: the quality, availability and performance of your equipment.
Who are these products aimed at (sectors, company sizes)?
Our solutions are aimed at industrial companies of all sizes, from SMEs to major corporations, and are designed to meet the needs of all industrial sectors, without exception.
My language is not available among the 20+ languages offered. What should I do?
We can add new languages according to demand. Please contact us to discuss your needs.
Are TEEPTRAK solutions available internationally?
Yes, our solutions are deployed all over the world, and we support our customers internationally with multilingual assistance.
Operation and Technology
Are TEEPTRAK solutions compatible with my existing machines?
Yes, they are designed to be installed on 100% of all machines, whatever their age or make, without any major changes to your infrastructure.
How long does it take to install and start up?
Installation is fast: in less than an hour, your system is up and running and starting to collect usable data.
How do you guarantee data security, and how are data collected and processed?
We apply high-level security protocols to guarantee the confidentiality and protection of your data. All information is encrypted and stored on secure servers, in compliance with the strictest security and compliance standards. So you can rest assured that your data is protected and handled with the utmost rigor.
What is OEE and why is it important?
OEE (Overall Equipment Effectiveness) is a key performance indicator that measures the efficiency of your production, taking into account equipment availability, machine performance and product quality. An optimized OEE means more efficient, more profitable production.
With TEEPTRAK, you can monitor and analyze these parameters in real time, enabling you to optimize your OEE for more efficient, cost-effective production without unplanned interruptions.
Integration and compatibility
Are TEEPTRAK solutions compatible with my ERP/MES?
Yes, our MES bricks can be integrated with most ERP, MES, CMMS, Power BY and other applications on the market for centralized, automated data management.
Do you have an API for integrating your solutions?
Yes, we offer dedicated APIs for easy integration with your existing systems.
What are the technical requirements for installing TEEPTRAK?
Our turnkey solutions are designed for easy installation, even by someone with no technical knowledge. Our teams will support you in analyzing your infrastructure to ensure optimal installation.
Support and Maintenance
Do you offer technical assistance?
You can contact us via our telephone support or via our online customer portal, where you can track your requests and access a knowledge base.
How can I contact TEEPTRAK support if I have a problem?
You can contact us directly:
1 – On our online chat via our customer platform.
2 – Via our telephone support on +33 1 84 80 17 10.
3 – By opening a ticket on our customer platform, where you can track the progress of your requests and access a knowledge base.
Pricing and demonstrations
How much do TEEPTRAK solutions cost?
Our solutions are among the most competitive on the market, offering advanced performance at optimized cost. Thanks to our efficient technological approach and controlled business model, we guarantee an excellent return on investment. Contact us for a personalized quote tailored to your needs.
Is a demonstration of TEEPTRAK solutions available?
Yes, our experts offer personalized, live online demonstrations tailored to your availability.
Schedule your demo now!
Contact and Follow-up
How can I request a quote?
You can make an inquiry on our website via our online form, or you can contact our sales team directly via info@teeptrak.com.
Who can I contact to find out more about TEEPTRAK solutions?
Our team is at your disposal to answer all your questions and help you with your project. You can contact us easily via our online form, by telephone at +33640632673 or via our e-mail address info@teeptrak.com.
Do you offer training in TEEPTRAK solutions?
Yes, we offer customized training courses and unlimited access to our academy to ensure optimum familiarization with and maximum use of our solutions.
Popular resources
Calculate my ROI
Discover the potential return on investment (ROI) of our solutions in just a few clicks. Use our calculation tool to measure the impact of digitizing your production tracking on your profitability.
OEE: the Complete Guide
Optimize your industrial performance with our detailed guide to the Overall Equipment Effectiveness (OEE). Definition, calculation method, best practices: master all aspects of OEE to improve your production efficiency.
Case Studies
Discover how our customers have improved their productivity thanks to our solutions. Through case studies, explore the challenges encountered, the actions taken and the results achieved.
Need more information?
Our experts are on hand to answer your questions and help you optimize your industrial performance. You can contact them at any time via our online chat or our contact form.